Student Services Specialist

WHO WE ARE

The University of Providence is a four-year, private, Catholic liberal arts university with a main campus located in Great Falls, Montana offering both face to face and online programs. The University is committed to its mission of preparing students for living and making a living. Founded by the Sisters of Providence, the University is a ministry of Providence St. Joseph Health (PSJH) and continues to create academic programs to address current and future workforce needs. Shared values of respect, compassion, justice, excellence and stewardship shape the missions of both the University and PSJH.

POSITION SUMMARY

The Student Services Specialist serves as a guide for students in a variety of student service transactions and processes, and provide comprehensive information about University policies and processes to prospective, current and former students, the general public and University faculty and staff. Areas of knowledge include admissions, academic advising, billing and payment, financial aid, graduation services, housing, meal plans, new student orientation, payment, registration, student activities, student self-service, and veteran’s services. This position plays a critical role in providing a first impression to those who inquire about the University, and in supporting the enrollment and student success goals of the University.

RESPONSIBILITIES

  • Provide a full range of student services support to students and the general public by responding to inquiries and requests for information and assistance in person, online or by telephone.
  • Serve as primary representative for LiveChat functionality on the University website.
  • Answer and respond to incoming calls on main University and Argo Central phone lines.
  • Assist with and inform students on student services processes, procedures and policies, including: admissions; advising, assessment/testing; financial aid, billing and payment; graduation; registration; new student orientation, self-service and veteran’s services.
  • Train and assist students to navigate Argo Express and other online student services processes.
  • Interpret complex information, making evaluative determinations and recommendations regarding services, programs, and procedures to students, University employees and the public.
  • Conduct student transactions and maintain and update student academic records using University information systems.
  • Assist students in the resolution of issues, concerns and problems.
  • Work directly with the Financial Aid, Admissions, Registrar, and Student Accounts staff to learn policies and procedures.
  • Support Financial Aid, Admissions, Registrar’s Office and Student Accounts with assignments as needed, including but not limited to campus visit coordination, data entry, scanning and sending documents, and assisting with follow up calls and letter generation.
  • Work closely with admissions counselors and athletics staff to coordinate prospective student campus visits by ensuring schedule is arranged, supplemental items are prepared, and visitor areas in Argo Central are suitable for guests.
  • Provide recommendations and assist with the implementation of goals and objectives; participate in establishing and implementing department policies and procedures.
  • Perform other duties of a similar nature or level, as required.

ESSENTIAL POSITION COMPETENCIES AND REQUIREMENTS

  • Exceptional customer service skills
  • Exceptional communication skills, including written, verbal and formal presentation skills
  • Excellent organizational skills
  • Competency in learning and mastering client relationship management software and ERP system software (Banner.)

Education

  • Associate degree or equivalent required. Bachelor degree preferred.

Experience

  • At least 1 years of customer service experience required.
  • Knowledge of student services and programs relevant to a higher education setting preferred.

Competencies

  • Models a passionate commitment to the Mission, values and work of the University of Providence through self-understanding, authenticity and spiritual grounding and inspires others to bring forth their best.
  • Models high standards of honesty, integrity, trust and ethical behavior.
  • Ability to comply with FERPA and maintain security of confidential student information and records.
  • Interprets information, makes appropriate determinations and recommendations; researches and resolves issues on behalf of students by navigation the university infrastructure.
  • Excellent communication and interpersonal skills and customer service orientation.
  • Competence with office computer systems and tools, phone and online communication systems.

 

POSITION DETAILS

Position Type: Staff

Wages: $12.67 per hour

FTE: 1.0

FLSA: Non-Exempt

Location: Great Falls, MT

 

To apply, please send cover letter, resume, UP application and three professional references to hr.up@uprovidence.edu.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER COVERED BY THE MONTANA VETERANS’ AND HANDICAPPED PERSONS’ EMPLOYMENT PREFERENCE ACT

 

Employment Application (PDF)

Summary of Benefits (PDF)

 

The University of Providence is a Catholic, student-centered, mission-focused university. For more information, please contact Human Resources at 406.791.5977.